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Banque de renommée internationale recrute1- Bilingual Service and Sales Specialist, English and FrenchAbout the role To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Responsibilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the Bank brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Requirements: Must be fully bilingual in French and English or Cantonese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently 2-Bilingual Service and Sales Specialist ?" Telefund, Cantonese or French Key Objectives for Customer Service: To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Principle Accountabilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the HSBC brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Knowledge & Experience / Qualifications: Must be fully bilingual in French and English or Cantnese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently. ... BACK |
Banque de renommée internationale recrute1- Bilingual Service and Sales Specialist, English and FrenchAbout the role To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Responsibilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the Bank brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Requirements: Must be fully bilingual in French and English or Cantonese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently 2-Bilingual Service and Sales Specialist ?" Telefund, Cantonese or French Key Objectives for Customer Service: To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Principle Accountabilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the HSBC brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Knowledge & Experience / Qualifications: Must be fully bilingual in French and English or Cantnese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently. ... BACK |
Banque de renommée internationale recrute1- Bilingual Service and Sales Specialist, English and FrenchAbout the role To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Responsibilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the Bank brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Requirements: Must be fully bilingual in French and English or Cantonese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently 2-Bilingual Service and Sales Specialist ?" Telefund, Cantonese or French Key Objectives for Customer Service: To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity. Principle Accountabilities: Exceeds expectations in terms of speed, certainty and efficiency of response. Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently. Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals. Maintain superior and courteous service to internal and external contacts. Ensure branch or work area is maintained in accordance with Bank. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs. Provide guidance to Operational, Risk and Administration Associates, Personal Bankers and Premium Bankers. Participates in quality, regulatory and compliance training in order to meet performance targets. Promotes an environment that supports diversity. Demonstrates Group capabilities. Promote an environment that supports diversity and reflects the HSBC brand. Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. Complete other responsibilities, as assigned. Qualifications Knowledge & Experience / Qualifications: Must be fully bilingual in French and English or Cantnese and English At least 1 year experience with investment knowledge of products within a financial institution. Professional appearance and attitude. Team player and development minded. Ability to learn and operate new software and technology. Detailed orientated with good time management and organizational skills. Ability to multi-task. Previous customer service / banking industry experience an asset. Ability to handle large volumes, tight turnarounds and multiple deadlines. Some experience with conflict resolution required. Ability to work independently. ... BACK |
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